Support

We are committed to providing you with reliable support to ensure your document control needs are met. We look forward to assisting you!

We're ready to help

At Columbiasoft, we understand that seamless support is essential for ensuring the success of your document control system. Our dedicated support team is here to assist you with any questions, issues, or concerns you may have. Whether you’re a new user getting started with Document Locator or an experienced user looking for advanced solutions, we’re ready to help.

Even with the best piece of software, you need to have good support there to assist, and ColumbiaSoft’s support staff has always been right there for us.”

Dr. Robert Marlan

Support and maintenance is a valuable advantage

ColumbiaSoft offers professional Support and Maintenance for Document Locator customers that includes the following:

Upgrades

Product upgrades and version updates at no additional charge.

Priority

Priority support via toll-free phone or email.

Online Resources

Access to online training, downloads, knowledgebase, and more.

Replacements

Replacement of lost or damaged media.

How to get support

Customers with Support can Contact support online or login to our Customer Center to access the online community knowledgebase, request upgrades, get software, or visit the online training center.

For more information about your existing Support and Maintenance, or to inquire about re-instating an expired plan, contact us or call: 800-298-1172.

Software Review Top Rated Vendor Support

Support Resources

Get iFilters

Get iFilters that allow Document Locator to index and full-text search image files, CAD files, PDF files, and more.Get iFilters »

Get Diff Tools

Easily launch side-by-side file comparisons using third-party or ColumbiaSoft Professional Services differencing tools.Get Diff Tools »

Professional Services

Our Professional Services team is ready to help with configuration, migration, integration, training and business process improvement.Learn More »