CIO of state commission describes process his organization took in going paperless

Paul C. Newman, CIO at the Public Service Commission of Wisconsin, describes the budgetary landscape his organization navigated, the climate within his agency’s staff, the setbacks they faced, the strategic decisions that proved instrumental to their success, and ultimately, the results they achieved going paperless. His report is rich with details on what exactly they did, lessons they gleaned along the way, and recommendations for other organizations considering a similar move.

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  • Executive Summary: Read highlights of Mr. Newman’s findings in the executive summary.
  • White Paper: Learn about the Wisconsin experience in the complete report by Mr. Newman.
  • Full Video: Watch Mr. Newman present his findings at a national conference of state commissioners.

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