Support

We're ready to help

"Even with the best piece of software, you need to have good support there to assist, and ColumbiaSoft’s support staff has always been right there for us," - Dr. Robert Marlan.


Customers with Support: Contact support online or login to ColumbiaSoft Connect to access the online community knowledge base, request upgrades, get software, or visit the online training center.

Support and maintenance is a valuable advantage

ColumbiaSoft offers professional Support and Maintenance for Document Locator customers that includes the following:

  • Product upgrades and version updates at no additional charge
  • Priority support via toll-free phone or email
  • Updates and maintenance releases
  • Replacement of lost or damaged media
  • ColumbiaSoft Connect online community access with training, knowledge base, more.

For more information about your existing Support and Maintenance, or to inquire about re-instating an expired plan, contact us or call: 800-298-1172.